Our Privacy Policy

Love Products cares deeply about the privacy of its visitors and users, and is fully committed to protect their personal information and use it properly in compliance with data privacy laws. Our policy describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information.

Our website us built using the Wix.com platform. When you join our database or you use our online enquiry/consultation form, your personal data is stored securely with them. We abide by the wix.com terms of use and privacy terms.

 

Love Products may collect your Personal Data in the following ways:

(I) Purchasing items

When you purchase items from our online shop, we hold on file your contact details (name, address, email) but this is used purely for us to be able to ship your purchases to you.

We may also need contact you in regards to a purchase you have made, but you will not be added to our mailing list nor will your details be given to any third parties. If you would like to join our mailing list, then please do so by completing the subscription box on our website. Please note that we may send you offers within your purchase package, but we will not send you any promotions separately unless we have been given your consent.

Please note that your payment details are not stored by Love Products. Instead when you complete your purchase, you are directed to either the PayPal website or Worldpay payment portal where these card details are taken and stored securely. Please visit their

websites for details of how this data is stored.

(ii) Mailing List

When you sign up to our mailing list, you agree for us to hold your name and email address on file in order for us to send you newsletters and promotions with regards to Love Products and the products we sell. We do not give or sell your personal data to any third parties.

Opting out of our Mailing List

You can opt out of receiving our emails at any time by sending your request to us at info@loveproducts.co.uk

or clicking the 'unsubscribe' link at the bottom of our communication emails.

(iii) Enquiry Forms

At Love Products we pride ourselves with providing a personal service to our customers, and one example is our consultation form which gives us more details into your lifestyle and skin conditions. This data is sent to us as an email and is strictly confidential. The

details provided are purely used by us to help ascertain which products and treatments we would recommend to you.

We may contact you in the future to check whether you are happy with our recommendations.  

Please note that by completing the form you are NOT automatically added to our mailing list. . If you would like to join our mailing list, then pleased do so by completing the subscription box on our website.

(iv) Contacting Us

When you contact us direct either via email or using our online contact form, your name and email address is supplied to us, but they will not used for any other purpose than for us to reply to you with your enquiry. You are not automatically added to our mailing list. If

you would like to join our mailing list, then pleased do so by completing the subscription box on our website.

Right to be forgotten

You have the right to request details of the data we hold on you. We will endeavour to provide this information as soon as possible (within 30 days). You also have the right 'to be forgotten' so you can request for all data we hold on you to be deleted completely.

For information on how Wix handles your site visitors' data please review sections 8, 12, and 13 of Wix's Privacy Policy.

Contacting the Regulator

​If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can’t be responsible for the content of external websites)

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence. 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

This notice was last updated on 25th May 2018

Use of Cookies

Consent to our usage of cookies

By using loveproducts.co.uk you consent to our usage of cookies.

Use of Cookies on our website

We use cookies to collect information about your online preference. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page.

We use the following categories of cookies on our website:

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.

Performance Cookies

These cookies collect anonymous information on how people use our website. For example, we use analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Functionality Cookies

These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to​ make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Social Media

These cookies allow you to share what you’ve been doing on the website on social media such as Facebook, Twitter and Instagram. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

Manage or opt out of using cookies

If you wish to manage or opt out of using cookies, you can do so by setting you browser to not accept certain or all cookies. For how to do this, please see your browser’s help information or visit aboutcookies.org. Please note if you choose to delete our cookies or

disabling future cookies, we cannot guarantee that our website will work properly, and we cannot be held responsible for any errors you may experience.

To find out more about cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.

Contacting Us

Should you need to contact us regarding this policy please email us on info@loveproducts.co.uk or telephone 020 8467 8999.  Alternatively you can write to us at:

Love Products

105 High Street

Chislehurst

BR7 5AG

 
 

Love Products is an authorised stockist of Dermalogica ® products

Opening Hours:

Tues-Thurs: 9.30am - 8.30pm

Fri: 9.00am - 6.00pm

Sat: 9.00am - 5.00pm

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